{"id":8072,"date":"2020-06-16T16:45:01","date_gmt":"2020-06-16T14:45:01","guid":{"rendered":"http:\/\/hydro-partner.pl\/?page_id=8072"},"modified":"2020-06-16T16:45:01","modified_gmt":"2020-06-16T14:45:01","slug":"call-center","status":"publish","type":"page","link":"https:\/\/hydro-partner.pl\/uslugi-2\/call-center\/","title":{"rendered":"Call center"},"content":{"rendered":"<p>[vc_row overlay=&#8221;rd_hover_goliath&#8221; overlay_color=&#8221;&#8221; port_type=&#8221;port_type_5&#8243; port_bg_color=&#8221;&#8221; port_title_color=&#8221;&#8221; port_text_color=&#8221;&#8221; port_button_color=&#8221;&#8221; port_border_color=&#8221;&#8221; port_hover_bg_color=&#8221;&#8221; port_hover_title_color=&#8221;&#8221; port_hover_text_color=&#8221;&#8221; port_hover_button_color=&#8221;&#8221; port_hover_border_color=&#8221;&#8221; desc_title=&#8221;&#8221; desc_cat=&#8221;&#8221; overlay_color_2=&#8221;&#8221; desc_border=&#8221;&#8221; port_thumbnail=&#8221;thumbnail_type_2&#8243; port_layout=&#8221;3 columns&#8221; category=&#8221;pompy&#8221; tags=&#8221;all&#8221; port_order=&#8221;DESC&#8221; port_orderby=&#8221;date&#8221; target=&#8221;_self&#8221; port_start=&#8221;8&#8243; filter=&#8221;yes&#8221; filter_type=&#8221;filter_type_1&#8243; filter_text_color=&#8221;&#8221; filter_background_color=&#8221;&#8221; filter_border_color=&#8221;&#8221; selected_filter_bg_color=&#8221;&#8221; port_navigation=&#8221;&#8221; nav_bg=&#8221;&#8221; nav_color=&#8221;&#8221; nav_border=&#8221;&#8221; nav_hover_color=&#8221;&#8221; nav_hover_bg=&#8221;&#8221; port_click=&#8221;4&#8243; button_bg=&#8221;&#8221; button_title=&#8221;&#8221; button_border=&#8221;&#8221; button_hover_title=&#8221;&#8221; button_hover_bg=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;CALL CENTER&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:center|color:%235b5b5b|line_height:3&#8243; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal&#8221; css=&#8221;.vc_custom_1592318548984{margin-bottom: 50px !important;}&#8221; el_class=&#8221;letterspacing-3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<style type=\"text\/css\" >#ic_3emkr2muzpa4w9hgostr {margin:0px auto 0px; }#ic_3emkr2muzpa4w9hgostr .owl-prev,#ic_3emkr2muzpa4w9hgostr .owl-next{border-color:#ecf0f1; background:#ffffff; color:#a1b1bc; }#ic_3emkr2muzpa4w9hgostr .owl-prev:hover,#ic_3emkr2muzpa4w9hgostr .owl-next:hover{background:#f9fafb; color:#2c3e50; }#ic_3emkr2muzpa4w9hgostr .owl-prev:before,#ic_3emkr2muzpa4w9hgostr .owl-next:after{border-color:#a1b1bc; }#ic_3emkr2muzpa4w9hgostr .owl-prev:hover::before,#ic_3emkr2muzpa4w9hgostr .owl-next:hover::after{border-color:#2c3e50; }#ic_3emkr2muzpa4w9hgostr .owl-dot{ background:#ffffff; border-color:#ecf0f1; }#ic_3emkr2muzpa4w9hgostr .owl-dot.active{ background:#1c83d8; border-color:#ecf0f1;}<\/style><script type=\"text\/javascript\" charset=\"utf-8\">\r\n\r\n\t\tjQuery.noConflict();\r\n\t\/\/setup up Carousel\r\n\t\tjQuery(document).ready(function($) {\r\n\t\"use strict\";\r\n\t$(window).load(function(){\r\n\t\t$(\"#ic_3emkr2muzpa4w9hgostr\").owlCarousel({\r\n\t\t\trtl: $(\"body\").hasClass(\"rtl\") ? true : false,\r\n\t\t\tresponsiveClass:true,\r\n\t\t\tcenter:true,\r\n\t\t\tloop:true,\r\n\t\t\tresponsive:{\r\n\t\t\t\t0:{\r\n\t\t\t\t\titems:1,\r\n\t\t\t    },\r\n\t\t\t    780:{\r\n\t\t\t        items:2,\r\n\t\t\t\t},\r\n\t\t\t\t1000:{\r\n\t\t\t\t    items:2,\r\n\t\t\t\t},\r\n\t\t\t},\r\n\t\t\t autoplay:true,\r\n\t\t\t autoplaySpeed: 800,\r\n\t   \t \t dots:true,\r\n\t\t\t nav:true,\r\n\t\r\n\t\t});\r\n\t});\r\n});\r\n\r\n<\/script><div class=\"tt_testimonials_ctn rd_ic_center   \" id=\"ic_3emkr2muzpa4w9hgostr\" style=\"margin-top:0px; margin-bottom:0px;\"><a href=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h35_58x-1024x577.png\"  rel=\"prettyPhoto[rel-3emkr2muzpa4w9hgostr]\" ><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"845\" src=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h35_58x.png\" class=\"attachment-full\" alt=\"\" srcset=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h35_58x.png 1500w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h35_58x-300x169.png 300w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h35_58x-1024x577.png 1024w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h35_58x-768x433.png 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><a href=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h41_17x-1024x579.png\"  rel=\"prettyPhoto[rel-3emkr2muzpa4w9hgostr]\" ><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"848\" src=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h41_17x.png\" class=\"attachment-full\" alt=\"\" srcset=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h41_17x.png 1500w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h41_17x-300x170.png 300w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h41_17x-1024x579.png 1024w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/2018-08-14_09h41_17x-768x434.png 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><a href=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/CALL1x-1024x730.jpg\"  rel=\"prettyPhoto[rel-3emkr2muzpa4w9hgostr]\" ><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1069\" src=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/CALL1x.jpg\" class=\"attachment-full\" alt=\"\" srcset=\"https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/CALL1x.jpg 1500w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/CALL1x-300x214.jpg 300w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/CALL1x-1024x730.jpg 1024w, https:\/\/hydro-partner.pl\/wp-content\/uploads\/2020\/06\/CALL1x-768x547.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><\/div>[\/vc_column][\/vc_row][vc_row font_color=&#8221;#666666&#8243;][vc_column css=&#8221;.vc_custom_1592222193758{margin-right: 75px !important;margin-left: 75px !important;}&#8221;][vc_column_text]HYDRO-PARTNER jako pierwszy dostawca system\u00f3w monitoringu i wizualizacji dla obiekt\u00f3w i urz\u0105dze\u0144 wod.-kan. w Polsce, uruchomi\u0142 us\u0142ug\u0119 Call Center- Zdalny serwis, zapewniaj\u0105cy pe\u0142ne wsparcie naszych aplikacji oraz pomoc telefoniczn\u0105 dla u\u017cytkownika w usuwaniu awarii w dziedzinie automatyki, co gwarantuje naszym odbiorcom najszybsze wsparcie techniczne jakie obecnie jest mo\u017cliwe.<\/p>\n<p>Wsparcie Call Center dost\u0119pne jest 365dni w roku \/ 7dni w tygodniu w godz. 7.00 \u2013 22.00<\/p>\n<p>W ramach wsp\u00f3\u0142pracy Klient mo\u017ce skorzysta\u0107 z us\u0142ug dodatkowych w Call Center &#8211; monitorowanie newralgicznych obiekt\u00f3w za dodatkowa op\u0142at\u0105.<\/p>\n<p>Przyk\u0142adowa specyfikacja dzia\u0142ania systemu us\u0142ugi dodatkowej dla obiekt\u00f3w \u015bciekowych \u2013 algorytm post\u0119powania:<\/p>\n<ul>\n<li>Alarm krytyczny (przelew w zbiorniku) na obiekcie obj\u0119tym systemem monitoringu i wizualizacji w technologii GSM\/GPRS (przepompowni \u015bciek\u00f3w lub t\u0142oczni \u015bciek\u00f3w ).<\/li>\n<li>Przes\u0142anie z obiektu obj\u0119tego dozorem wiadomo\u015bci SMS oraz danych GPRS z informacj\u0105 o alarmie krytycznym na dwie osobne karty SIM znajduj\u0105ce si\u0119 na serwerze firmy Hydro-Partner.<\/li>\n<li>Analiza alarmu krytycznego &#8211; pracownik Callcenter analizuje odebrany alarm krytyczny dzi\u0119ki po\u0142\u0105czeniu z modu\u0142em telemetrycznym oraz zdalnie sprawdza stan aktualny oraz histori\u0119 pracy monitorowanego obiektu w systemie monitoringu Klienta za pomoc\u0105 pulpitu zdalnego.<\/li>\n<li>Kontakt z klientem &#8211; pracownik Callcenter dzwoni pod wskazany alarmowy numer telefoniczny Klienta po ustalonym czasie od zaistnienia alarmu krytycznego. Informuje rozm\u00f3wc\u0119 o aktualnym stanie monitorowanego obiektu oraz przedstawia najbli\u017csz\u0105 histori\u0119 pracy monitorowanego obiektu.<\/li>\n<li>Raport &#8211; pracownik Callcenter po zako\u0144czeniu rozmowy telefonicznej wysy\u0142a wiadomo\u015b\u0107 e-mail pod wskazany przez Klienta adres mail\u2019owy, w kt\u00f3rym opisuje przeprowadzon\u0105 rozmow\u0119 telefoniczn\u0105 oraz stan monitorowanego obiektu.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row overlay=&#8221;rd_hover_goliath&#8221; overlay_color=&#8221;&#8221; port_type=&#8221;port_type_5&#8243; port_bg_color=&#8221;&#8221; port_title_color=&#8221;&#8221; port_text_color=&#8221;&#8221; port_button_color=&#8221;&#8221; port_border_color=&#8221;&#8221; port_hover_bg_color=&#8221;&#8221; port_hover_title_color=&#8221;&#8221; port_hover_text_color=&#8221;&#8221; port_hover_button_color=&#8221;&#8221; port_hover_border_color=&#8221;&#8221; desc_title=&#8221;&#8221; desc_cat=&#8221;&#8221; overlay_color_2=&#8221;&#8221; desc_border=&#8221;&#8221; port_thumbnail=&#8221;thumbnail_type_2&#8243; port_layout=&#8221;3 columns&#8221; category=&#8221;pompy&#8221; tags=&#8221;all&#8221; port_order=&#8221;DESC&#8221; port_orderby=&#8221;date&#8221; target=&#8221;_self&#8221; port_start=&#8221;8&#8243; filter=&#8221;yes&#8221; filter_type=&#8221;filter_type_1&#8243; filter_text_color=&#8221;&#8221; filter_background_color=&#8221;&#8221; filter_border_color=&#8221;&#8221; selected_filter_bg_color=&#8221;&#8221; port_navigation=&#8221;&#8221; nav_bg=&#8221;&#8221; nav_color=&#8221;&#8221; nav_border=&#8221;&#8221; nav_hover_color=&#8221;&#8221; nav_hover_bg=&#8221;&#8221; port_click=&#8221;4&#8243; button_bg=&#8221;&#8221; button_title=&#8221;&#8221; button_border=&#8221;&#8221; button_hover_title=&#8221;&#8221; button_hover_bg=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;CALL CENTER&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:center|color:%235b5b5b|line_height:3&#8243; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal&#8221; css=&#8221;.vc_custom_1592318548984{margin-bottom: 50px !important;}&#8221; el_class=&#8221;letterspacing-3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row font_color=&#8221;#666666&#8243;][vc_column css=&#8221;.vc_custom_1592222193758{margin-right:<br \/><a href=\"https:\/\/hydro-partner.pl\/uslugi-2\/call-center\/\" class=\"more\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7888,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/pages\/8072"}],"collection":[{"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/comments?post=8072"}],"version-history":[{"count":1,"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/pages\/8072\/revisions"}],"predecessor-version":[{"id":8076,"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/pages\/8072\/revisions\/8076"}],"up":[{"embeddable":true,"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/pages\/7888"}],"wp:attachment":[{"href":"https:\/\/hydro-partner.pl\/wp-json\/wp\/v2\/media?parent=8072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}